ONLINE MARKETING DALAM MENCIPTAKAN NIAT BELI (STUDI PADA TOKOPEDIA.COM)
Abstract
ABSTRAK
Pemasaran secara online menjadi sebuah fenomena baru di dunia pemasaran. Kecanggihan teknologi berbasis online memberikan solusi bagi organisasi bisnis untuk menciptakan niat beli konsumen. Tujuan penelitian ini adalah untuk mempelajari hubungan antara E-store image, perceived value dan purchase intention dalam transaksi online. Kuesioner diberikan kepada mahasiswa yang berada pada lingkungan universitas dengan menggunakan teknik sampling purposive sampling dengan pengambilan sampel accidental sampling. Reliabilitas dan validitas diukur melalui rata – rata variasi (AVE), analisis Cronbach’s alpha, dan analisis korelasi. Analisis menggunakan struktur model (PLS-SEM) dengan smartPLS yang digunakan untuk menguji hubungan antara variabel penelitian yang menggunakan 102 responden. Selain itu, hasil empiris dari PLS-SEM menunjukkan bahwa; E-store image positif mempengaruhi perceived value; E-store image tidak dapat mempengaruhi purchase intention; perceived value tidak dapat mempengaruhi purchase intention.
Kata kunci : E-Store Image, Perceived Value, Purchase Intention
Full Text:
PDFReferences
Referensi
Aghekyan-Simonian, M., Forsythe, S., Suk Kwon, W., & Chattaraman, V. (2012). The role of product brand image and online store image on perceived risks and online purchase intentions for apparel. Journal of Retailing and Consumer Services, 19(3), 325–331. https://doi.org/10.1016/j.jretconser.2012.03.006
Chang, E., & Tseng, Y. (2013). Research note : E-store image , perceived value and perceived risk ☆. Journal of Business Research, 66(7), 864–870. https://doi.org/10.1016/j.jbusres.2011.06.012
Diallo, M. F. (2012). Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market. Journal of Retailing and Consumer Services, 19(3), 360–367. https://doi.org/10.1016/j.jretconser.2012.03.010
Erdİl, T. S. (2015). Effects of customer brand perceptions on store image and purchase intention : An application in apparel clothing. Procedia - Social and Behavioral Sciences, 207, 196–205. https://doi.org/10.1016/j.sbspro.2015.10.088
Hsiao, K. L., & Chen, C. C. (2016). What drives in-app purchase intention for mobile games? An examination of perceived values and loyalty. Electronic Commerce Research and Applications, 16, 18–29. https://doi.org/10.1016/j.elerap.2016.01.001
Kannan, P. K., & Li, H. A. (2016). US CR. https://doi.org/10.1016/j.ijresmar.2016.11.006
Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887–896. https://doi.org/10.1016/j.chb.2009.03.003
Lai, W., & Chen, C. (2011). Behavioral intentions of public transit passengers — The roles of service quality , perceived value , satisfaction and involvement. Transport Policy, 18(2), 318–325. https://doi.org/10.1016/j.tranpol.2010.09.003
Lin, L.-Y., & Lu, C.-Y. (2010). The influence of corporate image, relationship marketing, and trust on purchase intention: the moderating effects of word-of-mouth. Tourism Review, 65(3), 16–34. https://doi.org/10.1108/16605371011083503
Matzler, K., Strobl, A., Stokburger-sauer, N., Bobovnicky, A., & Bauer, F. (2016). Brand personality and culture : The role of cultural differences on the impact of brand personality perceptions on tourists â€TM visit intentions. Tourism Management, 52, 507–520. https://doi.org/10.1016/j.tourman.2015.07.017
Rasoolimanesh, S. M., Dahalan, N., & Jaafar, M. (2016). Journal of Hospitality and Tourism Management Tourists â€TM perceived value and satisfaction in a community-based homestay in the Lenggong Valley World Heritage Site. Journal of Hospitality and Tourism Management, 26, 72–81. https://doi.org/10.1016/j.jhtm.2016.01.005
Ringle, C. M. (n.d.). 2014. Partial Least Squares Structural Equation Modeling ( PLS-SEM ).
Tasci, A. D. A. (2016). A critical review of consumer value and its complex relationships in the consumer-based brand equity network. Journal of Destination Marketing & Management, 1–21. https://doi.org/10.1016/j.jdmm.2015.12.010
Refbacks
- There are currently no refbacks.
Copyright Pusat Penelitian Fakultas Ekonomi Bisnis dan Ilmu Sosial
Universitas 17 Agustus 1945 Jakarta